Privacy Policy

1. Introduction

ColombiaPayments.com ("Company", "we", "us", "our") is committed to protecting your personal data and complying with applicable data protection laws, including:

• Colombia: Law 1581 of 2012 and Decree 1377 of 2013
• United States: applicable federal and state privacy laws (including CCPA/CPRA where relevant)

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our services.

By using our services, you consent to the practices described in this policy.

2. Data Controller

The data controller responsible for your personal data is:

3. Personal Data We Collect

We collect the following categories of data:

3.1 Identification Data

• Full name
• Email address
• Phone / WhatsApp number
• Country

3.2 Transaction Data

• Payment amounts
• Payment references
• Order details
• Invoice and payment links

3.3 Technical Data

• IP address
• Device information
• Browser type
• Access timestamps

3.4 Uploaded Content

• Screenshots
• Invoices
• Supporting documents

3.5 Communication Data

• Messages via email or WhatsApp
• Customer support interactions

4. Purpose of Data Processing

We process personal data for the following purposes:

• To provide and operate the payment assistance service
• To process and manage payment requests
• To communicate with users regarding orders and support
• To verify transactions and prevent fraud
• To comply with legal and regulatory obligations
• To improve service performance and user experience

We do NOT sell personal data.

5. Legal Basis for Processing

We process your data based on:

• Your consent
• Performance of a service contract
• Compliance with legal obligations
• Legitimate business interests (fraud prevention, service improvement)

6. Data Sharing

We may share your data with:

6.1 Payment Processors

• Payment providers (e.g., Bold) to process transactions

6.2 Service Providers

• Hosting providers
• Cloud storage
• Communication tools

6.3 Legal Authorities

• When required by law
• To prevent fraud or abuse

We only share data necessary for the specific purpose.

7. International Data Transfers

Your data may be transferred and processed outside your country of residence, including the United States or other jurisdictions.

We ensure appropriate safeguards are in place to protect your data.

8. Data Retention

We retain personal data only as long as necessary to:

• Provide the service
• Comply with legal obligations
• Resolve disputes
• Prevent fraud

Retention periods may vary depending on the nature of the data.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data, including:

• Secure data storage
• Access controls
• Encryption where appropriate
• Monitoring for unauthorized access

However, no system is completely secure, and we cannot guarantee absolute security.

10. User Rights (Colombia)

Under Colombian law, you have the right to:

• Access your personal data
• Update or correct your data
• Request deletion of your data
• Revoke consent

To exercise these rights, contact us at [email protected]

11. User Rights (United States)

Depending on your state of residence, you may have the right to:

• Access personal data
• Request deletion
• Opt out of certain data uses

Requests can be submitted to [email protected]

12. Cookies and Tracking

We may use cookies and similar technologies to:

• Improve user experience
• Analyze traffic and usage
• Maintain session functionality

You can manage cookie preferences through your browser settings.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

14. Children's Data

Our services are not intended for individuals under 18.

We do not knowingly collect data from minors.

15. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised date.

16. Contact

For privacy-related inquiries: